From 2017-2018, the GetCalFresh team combined qualitative and quantitative research to understand the barriers Californians faced as they applied for food stamps (CalFresh). Based on what we learned, we redesigned the application experience, published three research reports uncovering systematic barriers, and helped to influence legislative change in California.
In 2018, Code for America engaged with the State of Alaska to improve equality and access to services like Medicaid and food stamps. We prototyped two services that we continuously improved from user feedback. The first was a digital assister that empowered remote state employees to better aid their communities. The second was a text-based reminder system to make sure people did not unnecessarily lose their benefits.
In 2017, the GetCalFresh team partnered with the public health community to launch a statewide campaign across college campuses that transformed the perception of food assistance for students. While one would be hard pressed to find a student who had heard of CalFresh in 2016, it is now a very normal part of the college experience in 2018. Today, students are over 25% of our applicant base and we’ve helped over 130,000 students across California apply for CalFresh.
In 2016, Daniella DeVera and I led an bottom-up effort to create a org-wide styleguide. It has elevated Code for America’s design standards and brought product teams together.
From 2011-2014, I worked at Inkling in partnership with publishers and educational experts to imagine the future of the book. In small teams, we translated hundreds of textbooks, cookbooks, and travel guides to the digital medium. I worked on titles such as Frommer’s Day by Day, Modernist Cuisine, Campbell Biology, and Megg’s History of Graphic Design.
At Inkling, our goal was to reimagine the educational book for the digital era. A new type of book requires a new type of publishing tool. One of my roles was prototyping tools during the proof phase. I built several tools that helped editors to proofread interactive elements across the book.